We want you to be absolutely in love with your purchase! You can return or exchange your product within 14 days of purchase.
Please make sure the product is unused, free of any damage and in its original, undamaged packaging with the original invoice included.
We will even refund you up to R70 for postage for your return :)
Please contact us at firstname.lastname@example.org to arrange for a return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days of receipt of product.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will happily do an exchange for you! Please ensure the returned item is undamaged, in the original packaging and includes the original invoice. While in this instance we won't refund you for your delivery cost in getting it back to us, we will however not charge you for the delivery of your new item which will be delivered via the post office. If you need to make an exchange please send us an email at email@example.com to arrange the return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate (including up to R70 to help you cover the return cost) will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
To return your product, please email us at firstname.lastname@example.org to arrange return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.